Is it compulsory to create a ticket?
Before creating any ticket, please search through the available public tickets, from there you may find the answers you need without the need to submit a new one and wait for the answer.
How long will I receive y
How long will I receive your reply?
Kindly note that due to the large amount of support requests we receive everyday, though we always try our best to answer all of them, please patiently wait about 24-48 hours to receive our ticket response.
Is it necessary to include a screenshot?
To help your ticket receive a quick review and response, please submit a public ticket as well as make sure that you send a description of the issue alongside related URLs and screenshots.